98.5% of customers think our products reflect good value for the price paid. Read more customer survey results.
A big thank you to everyone who took part in our annual customer survey. Your opinion is of great importance to us so that we can try and improve our products and services. We have analysed the results carefully and taken into account all of your responses.
Over 90% of respondents:
- Rated the ordering process for products as excellent or good.
- Rated the speed of responses to enquiries/requirements as excellent or good.
- Rated the product delivery time as excellent or good
- Thought the products reflected good value for the price paid
- Rated the workmanship as excellent or good.
- Said that they were extremely likely or very likely to purchase products again
- Said that overall they were very satisfied or satisfied with the company
We also received some very positive individual comments such as this one from Ian at Saltire Patisserie in Edinburgh: “I have used Invicta on numerous occasions over my 50 years in the baking industry - never disappointed.”
We always welcome customer feedback and comments so please do contact us at any time.